Contact/Address

Cowan Audio Services is run by Glen Cowan – 027-414-8583 and located at 277 Waiwhetu Road Lower Hutt – amongst the Fairfeild Shops in the Littleford Colorvision TV repair shop on the left hand side heading towards Naenae. Directions – HERE

Open from 8:30am to 5pm & 9am to 12pm Saturdays. Please note I am not in the workshop on Saturday mornings but the shop is open and you repair can be booked in with the person who is there.

When you come in with your repair ask for Glen and if I am out or on a service call someone else in the shop will be able to book the unit in for you as there are two other separate businesses that operate under the same roof.

For all enquiries / questions feel free to Email >/use the Contact Form below or call on –  027-414-8583

Answers to some common questions I get asked during a phone call or via email :

  1. How much is my unit going to cost to fix and can you give a quote over the phone? Answer: It is really hard to give an estimate until I’ve actually looked inside your equipment on the workbench to determine what is wrong and what parts/components are needed and how much time labour wise I may need to spend repairing it. And in regards to quotes I can’t really do these due to the nature of the job. Sometimes it takes longer to fix something than initially thought. My estimates however are generally within the ballpark costs that I’ve indicated.

  2.  What does the $60.00 cover? Answer: This covers my time initially looking at and assessing your unit to find out whats wrong and an estimated cost to fix. This cost also comes off the final cost of the repair once the job is completed. Also if the unit cannot be repaired or is uneconomical then the $60.00 covers my time spent coming to this conclusion.

  3.  Can you look at my repair on the spot/Can I drop it off and pick it up the next day? Answer: No. All jobs go into a job cue and they get looked at it comes up the ladder. I generally look at new jobs with in 3-4 days to a week depending on how busy I am at the time.

    Hope this clears up any confusion and is in no way condescending its just I get asked this a lot and feel that its worth a mention here.

Advertisements